Frequently asked questions

Shipping & Returns

All our jackets are shipped from our warehouse in the UK 🇬🇧 or in France 🇫🇷

Yep! We ship worldwide. If there's any issue at checkout, please contact us.

For UK and EU customers, it's nothing to worry about. The price you see is the final price you pay.

For International customers, please refer to you local post for parcels shipped from the UK.

You can expect the following estimates:

🇬🇧 UK: 2-3 working days
🇪🇺 EU: 5-8 working days
🌍 International: 7-12 working days

We accept returns & exchanges within a 14 day period.

Items can be tried at home to check sizing, but we will unfortunately have to refuse any item worn outside, used, stained, or without tags.

- We offer a free return label for your first Exchange, for all UK customers.

- For Refunds, we ask you to cover the return shipping.
For UK customers: we will send you a pre-paid return label and deduct the return shipping cost (£6) from your refunded amount.

 

To start a return or exchange:

Please send an email with your order number and whether you'd like a refund or an exchange to returns@labomono.com

We'll let you know the next steps. The goods are your responsibility until they reach us here, so please make sure it’s packed up properly and can’t get damaged on the way.

We accept returns & exchanges within a 14 day period.

Items can be tried at home to check sizing, but we will unfortunately have to refuse any item worn outside, used, stained, or without tags.

We kindly ask you to cover your return to us (in our French or UK warehouse), while we will cover the redelivery to you :)

To start a return or exchange:

Please send an email with your order number and whether you'd like a refund or an exchange to returns@labomono.com

We'll let you know the next steps. The goods are your responsibility until they reach us here, so please make sure it’s packed up properly and can’t get damaged on the way.

Recycled kraft, and reduced materials, personalised and packed with care.

We reuse all our internal warehouse packaging from one production to another, extending its lifespan to the fullest before it's needed to be recycled.

Our Jackets

Just an internet one! At this stage, our warehouse has no cellar door and local pickup is not available. To meet IRL, we’d love to see you at one of our meet ups, events or pop ups 🍻

Sign up for our newsletter and stay up to date on where you can find us in 'real' life.

We only work with ethical, vetted BSCI audited partners.
But these are all words, so we show you everything from our last visit in this article here.

Super skilled, super friendly employees, all working in a cleansafe and regulated environment.

You can read our full wash & care guide right here.

Yes! We are very proud of our new Repaired/Reloved service. Simply send us a picture of the issue to repairs@labomono.com and we'll get back to you.

Repairs aren't free unfortunately, but we do participate in the cost to make it as little as possible.

Each repair covers paying our repair professional, spare parts, return label, and delivery back to you. Please note that we don't make any profit on repairs.

This service is currently only available at our UK warehouse, and are hoping to offer it to our EU warehouse soon.

In addition to our repair service, you can now send us any of your old Labo Mono jacket and receive a discount code on our store, while we upcycle it. No matter how old or damaged it is, and using our free return label :)

Your old jacket will either get repaired, re-proofed, given to charity, or upcycled into new products and repair kits. So we can extend even more jackets’ lives as they come in for a repair.

🎶 it’s the ciiiircle of jackets

Alright. To start the process, just send us a picture of your old jacket and describe any big damage to reloved@labomono.com . We’ll assess the rest and get the ball rolling :)

About us

Created in 2018 in London by Ali Namdari (me 🥸), French designer & adventure-lover.
I needed a more practical, happier and sustainable rain jacket for my everyday life & outdoor explorations 🚲🥾🌧🍺.

We've since become the first nomadic outdoor company, designed from UK and France' trails 🇬🇧❤️🇫🇷
You can read the whole story here.

"Labo", is French for lab.
The whole idea of experimenting, trial and error, observing and learning. One of our core values.
Whether that’s exploring a new place 🏞, or baking cookies for the first time 🍪


And “Mono” stands for one, singular.
As in special, unusual, bizarre, peculiar, strange, uncommon, avant-garde, cool, eccentric, weird, atypical, out-of-the-way, unordinary and outstanding.

You get the idea 🤓

Get in touch! Drop us an email at hello@labomono.com

As a nomad company, we work odd hours if we're on the road, but you should always get a reply within 2 days :)