Nick, thanks for sharing feedback! We always appreciate when someone takes the time to explain exactly what they're seeing, as it gives us something real to look into. I know we've already been chatting over email, as we always prefer to jump in there first and sort things out directly. We sent you an Alpine Strap to try, as well as a fresh set of carabiners. The extra set of carabiners wasn't just a gesture, we wanted you to try another pair. What you described isn't something we normally come across, so it didn't feel right to leave it there. We've already shared this with our team because we'd like to understand why your original pair felt that way. Hopefully you've had a chance to try new ones by now, and we'd love to hear what you think! Thanks again for giving us the opportunity to put things right
